Glossary

Cancellation

Cancellation is the calling off of a booked tourism service. For accommodation, the consequences primarily depend on the contract and the agreed cancellation terms.

In brief

Cancellation means that a guest or contracting party calls off accommodation, a travel service or an event that has already been booked, before the agreed start. For an individual accommodation booking, the booking confirmation, general terms, agreed cancellation deadline and any cancellation charge should be checked. The time at which the cancellation reaches the other party can also matter.

Cancellation is not automatically the same as statutory withdrawal from a package travel contract. For a package travel contract, a traveller may withdraw before departure under section 10 PRG. Depending on the reason, reasonable compensation may apply or a full refund may be due. The applicable rule therefore depends on the service booked, the contract and the reason for cancelling.

The cancellation should be documented with the date, booking details, price, agreed terms and subsequent communication. The withdrawal from contract entry explains the statutory rights relevant to package travel. The accommodation and guest admission topic provides further practical orientation.